Shipping and Delivery Policy

1. Delivery of Digital Products

1.1. Delivery Method
All digital deliverables, including CAD files, 3D models, and design documents, will be delivered electronically via email or a secure file transfer service. Clients will receive a download link or direct attachment based on the agreed-upon delivery method.

1.2. Delivery Timeline
The delivery timeline for digital products will be specified in the project proposal. We strive to meet all deadlines, but delays may occur due to unforeseen circumstances. Clients will be notified promptly of any expected delays.

1.3. Confirmation of Receipt
Clients are required to confirm receipt of digital deliverables within 24 hours of delivery. If no confirmation is received, we will consider the deliverables to have been successfully received and accepted.

2. Delivery of Physical Products

2.1. Shipping Methods
For physical deliverables, such as prototypes or printed materials, we offer shipping options. Clients can select their preferred shipping method at the time of project agreement.

2.2. Shipping Costs
Shipping costs are the responsibility of the client unless otherwise specified in the project proposal. The shipping cost will be added to the final invoice and must be paid before the shipment is dispatched.

2.3. Delivery Time
Delivery times for physical products are estimates and commence from the date of shipping. While we strive to meet these delivery times, we cannot guarantee them due to factors beyond our control, such as carrier delays or customs processing.

2.4. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your order on the carrier’s website.

3. International Shipping

3.1. Availability
We ship to many international locations. Please contact us to confirm if we can ship to your specific location.

3.2. Customs Duties and Taxes
International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Clients should check with their local customs office for information on potential charges.

4. Lost or Damaged Items

4.1. Lost Items
If your order is lost during shipping, please contact our customer service team within 7 days of the expected delivery date. We will work with the carrier to locate the package or arrange for a replacement.

4.2. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photographic evidence of the damage. We will arrange for a replacement or issue a refund, depending on the nature and extent of the damage.

5. Delivery Issues

5.1. Incorrect Address
Clients are responsible for providing accurate shipping information. If a package is returned due to an incorrect or incomplete address, clients will be responsible for any additional shipping costs to re-send the package.

5.2. Delays
While we strive to meet all delivery deadlines, delays may occur due to unforeseen circumstances. Clients will be notified promptly of any expected delays, and we will work to resolve the issue as quickly as possible.